AI that answers WhatsApp, email, portal enquiries and missed calls, qualifies every lead and books viewings and valuations into your calendar. Day and night, in Spanish, English and Catalan.
Google Meet video call · No commitment
Notifications
Cientia is replying
| Name | Looking for | Budget | Agent | Status |
|---|
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Languages
When Cientia replies
Office hours: Monday to Friday, 9:30–14:00 and 16:30–20:00.
Automations
Qualifying questions
While you’re showing a flat, signing at the notary or taking Sunday off, the phone keeps ringing and the portals keep sending messages. And anyone who doesn’t get an answer asks the next agency.
Nobody can pick up the phone while showing a property.
Many enquiries arrive at night, when buyers finally have time.
Interest doesn’t stop just because the office is closed.
With Cientia, every enquiry gets an answer and the viewing lands in the right agent’s calendar.
It answers, qualifies, routes and books. Your agents focus on what they do best: showing homes and closing deals.
When nobody can answer, or someone calls out of hours, the voice receptionist asks the questions you define, qualifies the caller and books the viewing. If that’s not possible, it takes a message for your team.
Every WhatsApp, email or portal enquiry gets a reply straight away, day or night, in Spanish, English or Catalan.
Routes every enquiry by area, property type and transaction: sale, rental or valuation. Nobody has to work out who picks it up.
Books viewings and valuations straight into the agent’s calendar, and writes again to leads who stop replying.
Anyone on your team can take over a conversation whenever they like, and hand it back afterwards. Everything is saved in the dashboard.
Re-contacts past leads, with their consent, to find out who is still looking, and lets past enquirers know when a new listing matches what they wanted.
Adjust the figures to your agency. The defaults are typical for the Spanish market.
Revenue at stake per year
€32,400
Winning back just one deal a year covers 12 months of the Basic plan.
An indicative estimate based on the figures you enter. It is not a forecast or a guarantee of results.
What each plan includes, point by point.
| What’s included | Basic | RecommendedPro | Max |
|---|---|---|---|
| Price, excl. VAT | |||
| Monthly fee | From €499 | From €999 | Custom |
| Setup, one-off payment | €500 | €1,000 | Custom |
| Handling enquiries | |||
| Replies to WhatsApp, email and portals, day and night | Included | Included | Included |
| Missed and out-of-hours calls answered | Included | Included | Included |
| Viewings and valuations booked into your calendar | Included | Included | Included |
| Follow-up of leads who stop replying | Included | Included | Included |
| Live call transfer to your agents | Not included | Not included | Included |
| Team and offices | |||
| Agents set up | Up to 5 | Up to 15 | As many as you need |
| Every lead to the right agent, by area, property and transaction | Included | Included | Included |
| Several offices and brands, each with its own rules | Not included | Not included | Included |
| Your database | |||
| CRM built into the dashboard | Not included | Included | Included |
| Connection to your own CRM | Not included | Included | Included |
| Past leads re-contacted, with their consent | Not included | Included | Included |
| Past enquirers alerted when a matching listing comes in | Not included | Included | Included |
| Dashboard and support | |||
| Central dashboard | Included | Included | Included |
| Individual dashboard for each agent | Not included | Included | Included |
| Custom dashboard | Not included | Not included | Included |
| Monthly review with us to tune questions, rules and messages | Not included | Included | Included |
| Custom workflows, such as new developments or investor enquiries | Not included | Not included | Included |
| Book a call | Book a call | Get in touch | |
Each plan adds what an agency of that size needs. Prices exclude VAT.
For agencies with up to 5 agents
From
€499/ month
+ €500 setup · excl. VAT
No enquiry left unanswered, even when the whole team is out at viewings.
Recommended
For agencies with 6 to 15 agents
From
€999/ month
+ €1,000 setup · excl. VAT
Your new enquiries handled, and your database working again.
Everything in Basic, plus
For larger agencies and multi-office groups
Price
Custom
Based on offices and workflows · excl. VAT
A system built around your offices and the way you work.
Everything in Pro, plus
Included in
every plan
We set it up with your team, and you see it working on your own enquiries from the first month.
A Google Meet video call to understand how enquiries reach you today and where they get lost.
We set up Cientia with your agents, areas, hours and questions. That month you pay the setup fee and the first monthly fee.
After the pilot, you simply continue with the monthly fee. We keep tuning messages and rules based on what you see in the dashboard.
Can’t find your answer? Email us at team@cientia-ai.com.
No. Cientia takes care of what gets left undone when your team is busy: answering, qualifying, booking and following up. Your agents keep doing the viewings, the listings and the closings, and any of them can take over a conversation at any time.
It replies in Spanish, English and Catalan, in each enquirer’s own language.
When nobody can answer, or someone calls out of hours, the voice receptionist picks up, asks the questions you have defined and books the viewing or valuation. If that’s not possible, it takes a message and leaves it in your dashboard. On the Max plan, it can also transfer the call live to an agent.
On the Pro and Max plans, a CRM comes built into the Cientia dashboard. If you already use another one, we connect it to Cientia: on the call we look at yours and confirm how it connects.
Every plan starts with a 30-day pilot. In that first month you pay the setup fee and the first monthly fee, and we set it up with your agents, areas, hours and messages. After that, you only pay the monthly fee.
Whatever you decide: transaction type, area, budget, financing, timing… We define the questions together during the pilot and refine them over time.
We process your contacts’ data as a data processor and sign with you the agreement the GDPR requires. We only re-contact past leads who have given their consent, and every conversation is saved in your dashboard.
Cientia handles your contacts’ data and speaks on behalf of your agency, so it is built on the rules that apply to both.
GDPR · LOPDGDD
We act as your data processor and sign the data processing agreement the GDPR requires. We help you handle your contacts’ requests for access, correction or deletion.
EU AI Act
Cientia introduces itself as an AI assistant at the start of every conversation and call, as the EU AI Act requires.
Human oversight
Your team makes the important decisions: anyone can take over a conversation, and nothing is decided fully automatically.
LSSI-CE
We only re-contact or send alerts to people who have given their consent, and every message makes it easy to unsubscribe.
Recordings
Every call starts by saying whether it is recorded or transcribed, and recordings are kept only as long as needed.
Law 10/2025
AI is never the only channel: anyone who asks can speak to a person on your team, as Spain’s customer service law requires of large companies.
Free · No commitment
Tell us how you work and we’ll prepare an audit: where enquiries are being lost and what makes sense to automate in your agency.
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